David Bradley

5 star rating

“I never realized just how much memory and recall are affected by critical incidents. This opened my eyes to the truth that not every witness can tell what really happened. ”

“I never realized just how much memory and recall are affected by critical incidents. This opened my eyes to the truth that not every witness can tell what really happened. ”

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Tammy Alberson

5 star rating

“Amazing Course”

“Amazing Course”

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Course Fee

Course Summary

This course is approved for 4 hours of continuing education credits by Missouri POST.

Who Should Take This Course

  • Law Enforcement Patrol Officers/ Supervisors
  • Detectives and Investigators
  • Medicolegal Death Investigators
  • Coroners
  • Interested Students 

Officers face many challenges when investigating a critical incident. Those challenges include the accuracy of eyewitness testimony. Eyewitness testimony is a complex issue and its reliability is often questioned. It is important that an officer understands some of the elements that tend to affect the accuracy of such testimony and recognize some of the factors that may distort a witness’s perception.

This course will discuss the Human Factors theory as it relates to memory and recall and explains the different categories of memory and how memory is stored and recalled.  The instructors also discuss how high-stress incidents can have a negative impact on witness recall and how we, as investigators, have to be careful not to influence the recall of a witness with our own pre-knowledge bias. 

The course also gives actionable guidelines for using cognitive interview techniques and defines the five best practices for obtaining eyewitness identification. 

This is an online video training and is designed to be interactive with students by random quizzes and a final exam. Student login and time are tracked per student to verify the time spent in the course if needed.   Testing cannot be done until the videos are watched.  Many of the videos have a unique symbol or picture that will appear prominently in the video and is part of the test questions, this will ensure the video has been watched. Certificates will only be available for print after the successful completion of the course material. 

Each certificate will indicate that it was an online training and will note the approval control number and the CLEE hours given.


Course Fee

Course curriculum

  • 01

    Course Introduction and Welcome

    • Content Integrity and Copyright Notice

    • Content and Copyright Notice Acknowledgment

    • Welcome to your new course

    • Join the Private Facebook Community

  • 02

    Memory and Reconstructive Process

    • How information is stored in memory

    • Memory Reconstructive Process

    • Quiz: Memory and Reconstructive Process

  • 03

    Categories of Memory

    • Categories of Memory Part One

    • Categories of Memory Part Two

    • Quiz: Categories of Memory

  • 04

    Eye Witness Accounts

    • Eye Witness Accounts

    • Quiz: Eye Witness Accounts

  • 05

    Cognitive Interview Process

    • Benefits of Cognitive Interview

    • Witness Interview Process

    • Quiz: Interview Process

  • 06

    Photo Lineups

    • Conducting Photo Lineups

    • Quiz: Photo Lineups

  • 07

    Reading and Resources

    • DOJ Interview Guidelines

    • Impact of Eye Witness Testimony

    • Law Enforcement CLEE Request


  • I’m not currently in this field, can I still take the course?

    Yes. This course is open to students who are wanting to enter the field of death investigation as well as working professionals. It is our goal to help you prepare for the job you are wanting by providing nationally accepted training.

  • How long do I have access to the course?

    You will have access to the course material for six months. This, however, does not take into account natural disasters or a major interruption in business.

  • Do we get a certificate at the end?

    The course is an all-inclusive course. So, each student will receive a certificate at the end of all course work denoting credits and approval numbers along with the date of completion.

  • What if I want to talk to someone before I register?

    If you have other questions, please email us or call our academy directly at 1-888-556-0177.

  • What is your refund policy?

    The refund formula is as follows: Students may request a refund of an online course tuition prior to 30-days after purchase and if less than 50% of the course content has been accessed. Refunds are calculated based on the percentage of accessed content. For example, if 10% completed then a 90% refund will be issued, if 25% completed is 75% refund, and so on. *No refund will be given after 30 days or if completion is 50% or more* Multiple payments for the same course: In cases where the student made extra payment (same course bought multiple times) for the same course, a refund will be issued upon request. There will be a 3.7% transaction cost charged by credit card processor per transaction. All online training courses are tested extensively on all types of systems, browsers, and devices. We can assist you to get started with the course if you are having any trouble.


Major Mark E. Bailey recently closed out his 24- year career as the Director of the Marine Corps’ Military Police School. He holds a Bachelor’s Degree in Political Science/Criminal Justice from North Carolina State University, and a Master’s Degree in Military Studies from The Marine Corps University. He is a graduate of the FBI National Academy (251st Session). Mark has served in numerous law enforcement assignments including: Watch Commander, Operations Officer (Patrol, K-9 and SRT), Services Officer, Director of Security and Emergency Services (Police, Fire and EMS), and Chief of Police for a 600-man department.

Major Mark Bailey, USMC Ret.